Here's a metric that most resellers don't track but should: knowledge base article views versus support tickets on the same topic. I've seen an IPTV panel operator create a detailed knowledge base article … Read More

Here's a setting that most resellers don't even know exists: auto-renewal behaviour. I've seen an IPTV panel operator discover that his panel had an "auto-renewal" setting … Read More

You might not notice it at first – an extra half-second here, a one-second delay there – but panel lag is like a slow leak in your business tire, gradually deflating your efficiency and your customers' patience until one day you realize you're running on rims and have no idea when the problem started.… Read More